Terms of Service

AppAI is an AI phone-answering service operated by Julian Thorpe, based in Christchurch, New Zealand. By signing up for a plan, you agree to these terms. The service is supplied for business use — by signing up you confirm you're acquiring it in trade, and the parties agree the Consumer Guarantees Act 1993 does not apply.

AppAIanswers calls forwarded from your business number with an AI voice agent, captures the caller's details, and sends you an SMS summary after each call. What each plan includes (Standard and Concierge) is described on the pricing section at the time you sign up. Setup is done for you; you stay responsible for setting up call forwarding on your phone line (we send simple instructions).

Prices are in NZD and exclude GST, which is added at checkout. Plans are billed monthly in advance through our payment provider (Stripe). There is no lock-in contract. If we ever change pricing, we'll give you at least 30 days' notice — and founding-member price locks are honoured for as long as you stay subscribed.

If AppAIdoesn't capture you a single lead in your first 30 days — or you're unhappy for any other reason — we'll refund everything you've paid. No conditions and no fine print: email julian@appai.nz within 30 days of your first payment and the refund goes back to your original payment method.

You can cancel anytime by emailing julian@appai.nz. Cancellation takes effect at the end of your current billing period, and you won't be charged again. Outside the 30-day guarantee window we don't refund partial months.

There are no minute caps and no per-minute overage charges. If your call volume grows to sustained serious scale — around 1,500+ minutes a month — we'll contact you to agree a plan that fits before anything changes. We will never bill you extra without agreeing it with you first.

• Give us accurate information about your business, and tell us when it changes — the agent answers from what you provide.
• Set up (and keep) call forwarding to your AppAI number so calls actually reach the agent.
• Use the service lawfully and don't ask the agent to say anything misleading about your business.

The agent is configured to answer from your real business details and to take a message rather than guess when it doesn't know something. Like any phone conversation (human or AI), it can occasionally mishear or make a mistake — tell us and we'll fix the behaviour, usually the same day. Two hard limits:

• AppAIis not an emergency service and must not be used as one — it captures and passes on, it doesn't dispatch.
• Following up the leads is yours: the service tells you who called and why, and ringing them back is what turns that into work.

To the maximum extent permitted by law, AppAI is not liable for indirect or consequential loss — including lost revenue from a missed or mishandled call, or from downtime of the service or the phone network. Our total liability for any claim is capped at the fees you paid us in the 3 months before the event giving rise to the claim. Nothing in these terms limits rights you have under law that cannot be excluded.

How we handle personal information — yours and your callers' — is covered by our Privacy Policy, which forms part of these terms.

We may update these terms from time to time. If a change is material we'll email you before it takes effect; continued use of the service after that is acceptance of the updated terms. The guarantee that applied when you signed up is always honoured.

Questions? Contact Julian Thorpe on 027 232 6275 or julian@appai.nz.